System Improvement results from three equally important and mutually dependent factors: Effective methods the potential to apply them the self-discipline to act using the methods Two of these three factors in turn, depend on: Our knowledge about our system Authority (including resources) to do something about it Motivation to improve Willingness to accept accountability for action Ref Book: H. William Dettme r, 2007, The Logical Thinking Process : A system approach to complex problem solving, 2nd Edition, Amer Society for Quality
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